Getting Paid: How to Protect Cash Flow Without Damaging Customer Relationships

Winning work does not strengthen a business if the cash arrives too late. Slow payment can restrict investment, increase borrowing needs and create unnecessary pressure, yet many organisations hesitate to challenge customers and clients they value or depend on. This session will look at cash flow from the point commercial terms are agreed, not only when an invoice becomes overdue. Payment terms, credit checks, invoicing, dispute prevention, escalation and managing difficult payment conversations while protecting valuable client relationships will all be considered. Attendees will gain practical ways to improve payment discipline, spot customers or clients that may be becoming a risk and create better visibility over money due. The broader aim is to make cash flow more predictable while reducing the management time spent chasing payment.