Beyond ChatGPT: Practical Ways to Use AI Across Your Business

Many businesses have experimented with tools such as ChatGPT, but the bigger opportunity is using AI to improve how work moves through the organisation. That could mean reducing repetitive administration, improving access to information, supporting customer service or speeding up reporting and analysis. Rather than concentrating on prompts or individual tools, this practical session will examine where AI, automation and agents can fit into real business processes. It will cover how to identify suitable tasks, what needs to be in place around data and oversight, and why automating a poor process rarely fixes the underlying problem. Attendees will gain a useful framework for deciding where deeper AI adoption could genuinely save time, improve service or increase capacity, while keeping appropriate human judgement in place.